Training & Workshops

Day-to-day bookselling is a demanding profession: non-stop customers to serve, bizarre requests to unravel, ringing phones to answer, UPS deliveries to unpack, sales reps to see, books to shelve, events to plan and invoices to pay. And that’s all before lunchtime! It’s no wonder that so many bookstore employees are baptized by fire—dealing with customers and juggling tasks before they receive adequate training.

In many stores, this sort of crash course produces decent booksellers. That’s because smart, friendly people interested in books will usually figure things out on their own. But imagine what might happen if you took those same smart, friendly people and nurtured their interests, stretched their intelligence, and gave them the training and tools to become professional booksellers. The results might change the way you do business.

At Books In Common, we have a longstanding, unwavering commitment to educating booksellers—check out our many instructional publications. In addition to written materials, we provide clients with dynamic personalized instruction, on-site workshops, and ongoing training programs in these areas:

• Customer service
• Sales techniques
• Computer skills
• Bookstore finance
• Communication skills
• Leadership, delegation, and team-building

Edgartown Books, Edgartown, MA